Alameda Kids Resource Directory
Agency name:
Alameda County Behavioral Health Department
Program name:
Acute Crisis Care and Evaluation for Systemwide Services 24-Hour Hotline
Program Last Updated: 03/10/2026
This information has not been updated in 90 days. Please check with this agency to see if any changes have occured to this program information
Program AKA (also known as): ACCESS
Program Description: Services Provided by ACCESS: -General information about services and service alternatives -Telephone screening to determine if consumer meets medical necessity criteria for Specialty Mental Health Services -Substance Use Disorder Screening and Referrals -Crisis screening and referrals (ACCESS is not a suicide hotline) -Verification of Behavioral Health Plan eligibility -Determination of appropriate level of care and provider selection
Service Address: 2000 Embarcadero Cove, Suite 400, Oakland, California 94606
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Program Website: https://www.acbhcs.org/
Program Contact(s):
- Name: Catherine Powell
Phone: 5105678238
Address: 2000 Embarcadero Cove, Suite 400 Oakland, CA 94606
Ages Served:
- 0 months - 12 months
- 12 months - 18 months
- 18 months - 24 months
- 2 years - 3 years
- 3 years - 4 years
- 4 years - 5 years
- 5 years & up
- Adults
- Teens
- 5 years - 8 years
Requirements:
- Live in certain residence: Alameda County
- Medi-Cal
Services:
- Referrals to community resources
Other Services: 24-hour hotline
Location Type:
Languages:
- Cambodian
- Chinese
- English
- Farsi/Dari
- Spanish
- Tagalog
- Vietnamese
Type of cost:
- No Fee
Comments about cost: Full Scope Medi-Cal or eligible for Full Scope Medi-Cal
Cost payment:
- No fees
Intake Procedure:
Other Intake Procedures: Call 1-800-491-9099
